TERMS OF USE

Welcome to our Web site. Please review the following terms carefully. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Idealtech’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term “Idealtech” “Idealtech”, “us” or “our” refers to Idealtech, the legal name of the owner of the Website, whose registered office is at WISMA IDEAL TECH NO. 17 JALAN PANDAN PRIMA 1, DATARAN PANDAN PRIMA 55100, KUALA LUMPUR. Our company’s place of registration is in Malaysia. The term “you” refers to the user or viewer of our Web Site.

1. ACCEPTANCE OF AGREEMENT

You agree to the terms and conditions in this Terms of Use Agreement. This Agreement will be the main and only agreement between you and us. The Agreement may be amended by us at any time without prior notice to you. The Agreement will always be updated on this website, and you should always view the Agreement prior to any usage of this site.

2. MINIMUM AGE

Under these terms, only persons 18 years of age or older may make orders of our products or provide personal information to us. By doing any of the foregoing actions, you are representing to us that you are of 18 years of age or older, or that you have obtained the prior consent of your parent or legal guardian (who are 18 years of age or older) who have read, acknowledge and agree that the Terms apply to all users of the Site.

3. PRIVACY

Our privacy policy details our policies regarding the collection and use of your personally information. Please read in full and acknowledge our privacy policy before accessing our website or providing us with any personal information.

4. LIMITED LICENSE

Idealtech grants you a limited license to access, view and use this website only as permitted in these terms or as may be described in the website. You are not to download or modify the website or any portion of the website without the expressed written consent of Idealtech. For avoidance of doubt, this shall not include use of this website or its contents for any commercial purpose without the express written consent of Idealtech. You are granted a limited, revocable and non-exclusive right to create a hyperlink to the website so long as the link does not portray Idealtech, its products or services in a false, misleading, offensive or any other manner which be construed to be harmful to Idealtech as a business, this includes any illegal or pornographic activities. Any unauthorized use of this website immediately terminates all permissions or licenses granted by Idealtech in these terms or the website.

5. SITE ACCESS RESTRICTIONS

You shall not under any circumstances do or perform any of the following:

  1. use any code, software or otherwise that may interrupt or interfere with this website or the activities accessible through this website, or with the use of this website by anyone else;
  2. data mining, hacking, carrying out any scanning or testing the security of this website and its servers;
  3. tracking, tracing, or seeking information of any other user or visitor of this site by any means;
  4. use of the website, its contents, or its servers for any criminal, illegal or improper purpose, or as may be prohibited under these terms; and
  5. making any comments or communications on the website that may be deemed by us to be libelous, defamatory or offensive to us, other users or any other third party.

We reserve the right to take any and all actions for the deterrence, prevention or to stop any activities related to the above prohibited actions.

6. NO WARRANTY

The website and its content and materials are provided “AS IS” and to the maximum extent permitted by applicable law, we disclaim all representations and warranties regarding the website. We do not warrant that the website is free from bugs, viruses, malware or errors. Your access and use of the website is entirely at your own risk.

7. COPYRIGHT AND TRADEMARK

All material on this website is protected under the applicable copyright or trademark rights. The material mentioned includes, but is not limited to, the design, content, graphics and layout contained within the website. Copying, distribution, use or re-publication by you of the website, or any part of the website, is strictly prohibited except for personal use or non-commercial purposes. A proper acknowledgement of our site should be made in such cases. Some of the content on this site is also the copyrighted work of third parties, and these parties should be contacted should you wish to use their works. “LIdealtech” is a registered trademark belonging to Idealtech. All other trademarks, product names or company names or logos present in the website are the property of their respective owners. No permission is given by us in respect of the use of any such trademarks, product names or company names or logos, and doing so may be an infringement of their respective owners’ intellectual property rights. The website, or any part of it, or its contents may not be used by you in any litigation or arbitration matter.

8. LIMITATION OF LIABILITY

IDEALTECH PC TOGETHER WITH ITS DIRECTORS, EMPLOYEES, AND SHAREHOLDERS, IS NOT LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR PUNITIVE LOSS OR DAMAGES ARISING FROM (A) THE USE OR ACCESS OF THIS SITE; (B) ANY PRODUCTS PURCHASED THROUGH THIS SITE; AND (C) THE VIEWING OR USE OF ANY OF THE CONTENT OR MATERIALS CONTAINED IN THIS SITE.

9. INDEMNIFICATION

You agree to indemnify, defend and hold Idealtech and all its directors, employees and shareholders harmless from and against any and all liability and costs (including reasonable attorney’s fees) that we may incur in connection with any claim arising from a breach by you of the Terms.

10. ERRORS, CORRECTIONS AND CHANGES

We do not guarantee that the website will be free of errors, though we shall endeavor to do so with any feedback. We also reserve the right to make changes to the pricing, features, functionality, or content of the website at any time, to edit or delete any documents, information, or other content appearing on the website. Pricing changes may occur on the website. If an order is placed and the price drops before the item is shipped, customers may NOT be able to request their invoice to be updated to the lower price. Once an order has been collected or shipped, we will not make any changes to the pricing on the invoice.

11. REFUSAL OF BUSINESS

We reserve the right to refuse business to anyone and/or to cancel an order at any time. If any payments have been made in relation to a canceled order, all such payments will be refunded in full without interest upon the cancellation of the order.

12. RESELLING AND BRAND AUTHENTICITY
Idealtech operates on a direct-to-customer business model. We do not have any authorized resellers or third-party agents representing our products or services. If you encounter any entity or individual claiming to sell products on behalf of Idealtech or as an affiliate, please exercise caution and verify their claims directly with us. We cannot guarantee the authenticity or quality of products not purchased directly from Idealtech or through our official communication channels.

It’s essential to note that while Idealtech and Idealtech Services share related branding, they are distinct entities. The terms, policies, and warranties of one may not necessarily apply to the other. Customers are encouraged to seek clarifications directly through our official platforms to avoid any misunderstandings.

Furthermore, while Idealtech and Idealtech Services operate under related branding, they are distinct entities. Any claims or warranties offered by one may not necessarily apply to the other. Customers are urged to clarify and confirm any product or service offerings directly through our official communication channels.

13. THIRD PARTY WEBSITES

Links to third party websites are provided solely as a convenience to you. We are not responsible for such third party websites, and you are advised to read each such websites’ privacy policy and terms of use.

14. SITE POLICIES AND MODIFICATION

We reserve the right to make changes to the website, these terms, and other policies at any time without notice. It is your responsibility to have read these terms and other policies prior to your use of the website.

15. GOVERNING LAW

The Terms shall be governed by the laws of Malaysia, excluding any choice of law principles. The courts of Malaysia shall have exclusive jurisdiction over any action at law or equity arising out of or relating to these terms or the website.

16. CONTACT INFORMATION

If you have any questions regarding our site, its usage or any other policies, please contact us at:
[[email protected] ]

ADDITIONAL TERMS AND CONDITIONS

  1. PRODUCTS AND SERVICES
    All product specifications, descriptions, images, and prices are subject to change without notice. We make every effort to ensure the accuracy of the information provided, but we cannot be held responsible for any errors or omissions.

  2. WARRANTIES
    As dealers, we are committed to supporting our customers with warranty claims for products purchased from us. The warranty duration is determined by each hardware manufacturer’s terms and commences from the purchase date. The warranty service duration may vary depending on when the customer brings their PC for inspection and the RMA process if the hardware needs to be returned for RMA warranty purposes. If the supplier rejects the hardware RMA warranty, we won’t be held responsible.

    While we are committed to delivering the highest quality of service, we cannot assure that troubleshooting, repairing, and replacing parts will invariably resolve every customer’s issue completely. There may be instances where multiple check-ups are needed or the purchase of new replacement parts becomes necessary. We promise to keep you updated on the progress and collaborate with you on any required actions.

    Coverage and Exclusions:
    Idealtech offers a free warranty pickup and return service throughout Malaysia, provided that:
    – a. Upon our inspection, the product’s malfunction or defect is not attributable to:
    – i. Negligence, misuse, or human error on the part of the customer;
    – ii. External factors including, but not limited to, malware installation, physical or water damage;
    – iii. Any action or condition that voids the original manufacturer’s warranty.
    – b. The product is still within its original warranty period.
    Should any of the conditions above not be met, charges will be applied for both pickup and delivery. This service is exclusive to products originally purchased from Idealtech.

    EXCLUSIONS FROM WARRANTY POLICIES FOR NON-IDEALTECH PRODUCTS
    Our warranty policies, including but not limited to free warranty pickup and return, on-site services, and lifetime technical support, are strictly limited to products purchased directly from Idealtech. Products not purchased from Idealtech that require any form of after-sales services, including but not limited to installation, troubleshooting, or returning to the supplier for RMA, may incur separate charges. These charges will be determined on a case-by-case basis, with the final decision resting with the assigned technician.
    Furthermore, Idealtech’s warranty policies will not cover any damages or malfunctions caused post-purchase, including physical damage, actions or conditions that void the original manufacturer’s warranty, or any other external factors leading to hardware defects.

    Data Responsibility:
    While Idealtech endeavors to handle all products with the utmost care, we are not liable for data loss that may occur during our services. Customers are strongly recommended to regularly back up their data as a precautionary measure.

    Lifetime Technical Support:
    Idealtech offers lifetime technical support to the best of our capabilities. However, we cannot answer all types of questions and give 100% fulfilling answers; sometimes, our answers may be incorrect. Regardless, we will always strive to provide the best possible support.

    Free On-site Service & Repair:
    IdealTech extends the provision of on-site service and repair within the Klang Valley. Owing to specific operational prerequisites and our staff capacity, it is imperative that prospective clients engage with us directly for service confirmation. For clarity, the term “us” as used herein encompasses all personnel affiliated with IdealTech and IdealTech Services, irrespective of branch location. It is our standard practice to accord priority to clients with significant operational demands and extant service contracts. Engagements initiated without the requisite preliminary consultation with our personnel may NOT receive consideration. Your comprehension and adherence to these stipulations are earnestly solicited..

  3. PRODUCT AVAILABILITY
    While we strive to maintain adequate stock levels, product availability is subject to change without notice. In the event that a product becomes unavailable, we reserve the right to gracefully cancel an order, switch to an alternative model or brand (with specifications that may or may not be identical), or issue a complete refund as appropriate.

  4. PAYMENT METHODS
    We accept various payment methods, including online bank transfers, credit cards, and debit cards. Please ensure that you provide accurate payment information to avoid delays in processing your order. All orders will be processed upon receipt of full payment.

  5. ORDER CONFIRMATION
    Upon successful payment, you will receive an order confirmation via email. Please review the details of your order and contact us immediately if there are any discrepancies or if you need to make changes.

  6. FREE SHIPPING POLICY
    Free shipping services are currently offered for package PCs and hardware purchased on our website within Peninsular Malaysia. This offer may be subject to change. Free shipping is also included for PCs under warranty. However, shipping charges may apply for user errors, voided/ expired warranties, or rejected RMA claims. Please contact us for the latest information and confirmation on shipping charges.

  7. CUSTOMER SUPPORT
    If you require assistance with your order, have questions about our products or services, or need help with technical issues, please contact our customer support team at our Whatsapp number or Facebook. We will make every effort to address your concerns and provide a satisfactory resolution.

  8. FORCE MAJEURE
    Idealtech shall not be held responsible for any delay or failure to perform its obligations under these terms and conditions if such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or any other similar events.

  9. SEVERABILITY
    If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable provision shall be deemed replaced by a valid, enforceable provision that most closely matches the intent of the original provision.

  10. ENTIRE AGREEMENT
    These terms and conditions, along with our Privacy Policy and any other policies or guidelines posted on our website, constitute the entire agreement between you and Idealtech with respect to your use of our website, products, and services. They supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Idealtech.

  11. AMENDMENTS
    Idealtech reserves the right to amend these terms and conditions at any time, without prior notice. It is your responsibility to review the terms and conditions periodically to ensure you are aware of any changes. Your continued use of our website, products, or services following any changes will signify your acceptance of the updated terms and conditions.